Privacy Policy.

This Privacy Policy explains how Aerox Autonomous Enterprise Solutions (“Aerox”, “we”, “us”, or “our”) collects, uses, stores, and shares information when you visit our website, submit an assessment request, or engage our drone inspection and reporting services.

We are based at Sandton Office Towers, 158 5th St, Sandhurst, Sandton, 2196, South Africa. For privacy-related questions, contact us at [email protected] or +27 10 450 0211.

Website and enquiry information. When you use our contact or assessment forms, we may collect your name, company, email address, phone number, asset type, approximate capacity, service interest, and any details you provide about known issues or reporting needs.

Operational and project information. In the course of delivering services, we may process site details, asset identifiers, flight plans, imagery (including RGB, thermal, multispectral, and related sensor data), defect findings, geotags, timestamps, and reports prepared for your organisation.

Technical information. Like most websites, we may automatically collect limited technical data such as IP address, browser type, device information, referring pages, and general usage statistics to keep the site secure and improve performance.

We use personal and business information to respond to enquiries, scope and deliver inspection programmes, produce evidence packs and reports, communicate about engagements, improve our platform and services, meet legal and contractual obligations, and protect our rights, users, and systems.

We do not sell your personal information.

Where the Protection of Personal Information Act, 2013 (POPIA) applies, we process personal information for lawful purposes connected with our business operations, including contract performance, legitimate interests in providing and securing our services, and compliance with legal obligations. Where required, we will obtain consent before processing.

We may share information with trusted service providers who support hosting, email delivery, analytics, cloud processing, or communications — only as needed to operate our website and services, and under appropriate confidentiality and security expectations.

We may also disclose information if required by law, regulation, legal process, or to protect the rights, safety, or property of Aerox, our clients, or others. Client project data is handled according to the applicable service agreement and is not used for unrelated marketing without permission.

Some tools we use to host the website, process forms, or store project data may operate on servers outside South Africa. Where personal information is transferred internationally, we take steps reasonably available to us to ensure an adequate level of protection consistent with applicable law and our contractual commitments.

We retain personal and project information only for as long as needed for the purposes described in this policy, including delivering services, maintaining records of commercial engagements, resolving disputes, and meeting legal, accounting, or reporting requirements. Retention periods vary by data type and contract terms.

We apply administrative, technical, and organisational measures designed to protect information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure; we work to reduce risk and respond appropriately if an incident occurs.

Depending on applicable law (including POPIA), you may have the right to request access to personal information we hold about you, ask for correction of inaccurate data, object to certain processing, request deletion or restriction where appropriate, and lodge a complaint with the Information Regulator (South Africa).

To exercise these rights, email [email protected] with enough detail for us to verify your identity and respond.

Our website may use cookies or similar technologies that are necessary for basic functionality, security, or to understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect site features.

Our website and services are directed to business and professional users. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the website after updates constitutes acceptance of the revised policy where permitted by law.

Aerox Autonomous Enterprise Solutions

Sandton Office Towers, 158 5th St, Sandhurst, Sandton, 2196, South Africa

Email: [email protected]

Phone: +27 10 450 0211